Questions, answered.

Most orders ship within 24–48 hours of being placed and reach you within 3–7 business days depending on your pin code.

We deliver to 20,000+ pin codes across India through trusted logistics partners. You'll see availability at checkout.

Yes. The moment your order ships, you'll get a tracking link by email and SMS. You can also track it from your account.

COD is available on orders under ₹3,000 for serviceable pin codes. Prepaid orders unlock free shipping above ₹999.

We source naturally grown, chemical-free produce. Many products carry FSSAI and India Organic certifications — listed on each product page.

Every farmer goes through a 4-step process: site visit, document verification, soil/water reports, and lab-tested product samples before going live.

Yes. Each pack carries a batch code, harvest date and best-before date printed at source.

Seasonal harvests are limited by nature. When the season ends, they're gone until next year — we don't fake stock.

UPI, all major credit and debit cards, net banking, and selected wallets — all secured via Razorpay.

We offer a 100% refund or replacement on damaged or tampered items. Just share a photo within 48 hours of delivery.

Approved refunds are credited within 5–7 business days to the original payment method.

No. You can check out as a guest. Creating an account lets you track orders, save addresses and earn loyalty points.

Subscription orders are rolling out in the next release. Meanwhile, our 'Restock reminder' will email you when favourites are back.

Write to privacy@prajnaa.in and we'll delete your account and associated data within 7 working days.